In the United States, you can call support engineers between 8:00 a.m. and
5:00 p.m. Mountain Standard Time, Monday through Friday, excluding holidays.
For technical support, call (480) 641-4100.
When you call, please be at your computer and be prepared to provide the
following information:
Technical Support
The version of the product you are using
The type of hardware you are using
The wording of any message(s) that appeared on your computer screen
A description of the problem and what you were doing when the problem occurred
A description of how you tried to solve the problem